Refund policy

Exchange Policy

At Olevra, your satisfaction is our top priority. Whether you're shopping for wellness tools or lifestyle accessories, we want you to feel confident with every order. That’s why we’ve created an exchange process that’s clear, fair, and as smooth as possible — even while we continue growing as a small business.

⏱️ Eligibility Window

You may request an exchange within 30 days of delivery. Items must be:

  • In unused, original condition

  • With all original packaging included

  • Not visibly worn or damaged due to customer handling

🔁 Size Exchanges

We understand sizing can be tricky — especially for rings!
If your Olevra ring doesn’t fit, you’re welcome to request a size exchange.

Here’s how it works:

  • We accept size exchange requests within 30 days of delivery - We require you to provide the requested details/videos via email to process this.

  • U.S. customers are provided a prepaid label upon request. Canadian/UK customers are responsible for all international shipping costs for exchanges between our exchange center in Texas.

  • Once your original ring is received at our Return & Exchange Center in Texas, your replacement will be shipped out promptly from our new inventory.

  • 5% Exchange/Restocking fee

To request an exchange, please email us at support@tryolevra.co with:

  • Your order number

  • Your current size and color

  • The size you’d like instead, including description of how off your size felt and your finger circumference measurement in mm.

  • A quick video and photo to show how the ring currently sits/fits on your finger.

  • Optional: Feedback on how you measured (this helps us improve!)

    Please note we are a small business doing our best to get to all inquiries, please be patient with us as we will respond to your email as soon as we can.

🛠️ Damaged or Defective Items

If your item arrives damaged or isn't functioning as expected, we’ll gladly replace it at no cost.

Please contact us within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Photos or videos showing the defect (for verification and reporting)

We review all claims carefully and aim to respond within 1–2 business days.

💳 Returns & Refunds

As a small business, we generally do not offer refunds. Under specific circumstances such as being defective/damaged upon arrival, we may approve a replacement.

If you have received your ring in a defective/damaged condition and it remains in unopened, unused condition, reach out to support@tryolevra.co to request assistance. Our policy ensures that if for any reason your ring is damaged, we will get you a replacement. 

Processing typically takes 3–5 business days depending on your bank.

🚫 Non-Returnable Items

We are unable to accept returns or exchanges for items that are:

  • Opened, Worn, used, or damaged after delivery

  • Missing original packaging

  • Returned after 30 days of delivery

  • Marked as Final Sale

  • Opened items (for hygiene reasons)

⏳ Missing or Delayed Refunds

If your refund hasn’t appeared after 5 business days of approval, please contact your bank or payment provider first. Still need help? Reach out to us anytime — we’re happy to assist.

💜 We’re Here For You

Olevra is a small business, and your feedback truly helps us grow and improve. If you’re unsure about anything or need assistance, we’re always happy to help — just email support@tryolevra.co, and we’ll get back to you as quickly as possible.